Surrey Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Surrey Storage provides self-storage and related storage services to customers in the UK. By making a booking, paying a deposit, entering a unit, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before you complete a reservation or move items into storage.

These terms apply to all storage agreements unless we expressly agree otherwise in writing. They are intended to protect both the customer and the storage provider by setting clear expectations around booking, payment, cancellations, liability, prohibited goods, and compliance with applicable law. In these Terms and Conditions, references to we, us, and our mean Surrey Storage, and references to you or your mean the customer or account holder.

The agreement is for storage services only. It does not create a bailment, warehouse receipt, or a contract of insurance. You remain responsible for the items you store and for ensuring that they are lawful, suitably packaged, and properly insured, where needed. Nothing in these terms limits any non-excludable rights under UK law.

Bookings may be made through our booking process, which may include an online reservation, telephone booking, or in-person application where available. A booking is not confirmed until we have accepted it, received any required deposit or initial payment, and provided you with a written confirmation or access instructions. We may refuse or cancel a booking if we reasonably believe the proposed use is unsuitable, unlawful, or contrary to these terms.

When you make a reservation, you must provide accurate and complete information, including your full legal name, address, contact details, and any other information reasonably requested for security or compliance purposes. You must notify us promptly of any changes to your details. We may carry out identity checks and request evidence of address or other documents before allowing access to the unit.

Bookable unit sizes, prices, availability, and promotional offers may change from time to time. Any quotation or published price is an invitation to treat and not a guarantee of availability unless confirmed by us. If you choose a different unit size, a later start date, or additional services, the revised terms will apply once confirmed.

Your storage period begins on the agreed start date or the date we grant access, whichever is earlier unless otherwise stated in writing. You are responsible for ensuring that your items are delivered and removed within the agreed times. If you fail to move out on time, additional charges may apply for continued occupation, administration, or handling. Surrey Storage reserves the right to relocate goods within the facility where necessary for operational, security, or safety reasons.

Payment terms will be set out in your booking confirmation or invoice. Unless we agree otherwise, charges are payable in advance and must be received in cleared funds by the due date. We may offer different billing cycles, including weekly, monthly, or other periodic payments. Where applicable, deposits, administration fees, lock charges, or insurance-related fees are payable in addition to storage rent.

If any payment is missed, returned, reversed, or delayed, we may suspend access, charge interest on overdue sums, and recover reasonable costs incurred in collecting the debt. Interest may accrue at the statutory rate or such other rate as permitted by law, from the due date until payment is made in full. Any discounts, offers, or promotional rates may be withdrawn if payment is not made on time.

We may revise our prices by giving you reasonable notice in writing. If you do not agree to the new price, you may terminate the agreement before the revised rate takes effect, subject to the cancellation requirements in these terms. All payments made are subject to verification and may be applied first to outstanding balances, fees, and charges before being credited to current storage rent.

You may cancel a booking before the storage period begins by giving notice in accordance with the cancellation policy set out in your confirmation or by the notice period stated here. Unless we state otherwise, cancellations made after confirmation may result in loss of a deposit or booking fee as a genuine pre-estimate of our costs in holding the unit for you. Any non-refundable amounts will be clearly identified at the time of booking.

If you wish to end the agreement after the storage period has started, you must give the required notice in writing and remove all items by the end of the notice period. You remain liable for charges until the unit is emptied, cleaned, inspected, and the access device, key, fob, or lock is returned if issued by us. If you leave items behind, we may treat them as abandoned in accordance with these terms and the law.

We may cancel or suspend your booking immediately if you provide false information, fail security checks, breach these terms, engage in unlawful activity, or create a risk to other customers, staff, or the facility. If we cancel for your breach, you may still be liable for amounts due up to the date of cancellation and for reasonable costs arising from that breach.

Access to the storage unit is conditional on compliance with site rules, security procedures, and any reasonable instructions issued for safety, maintenance, or operational reasons. We may limit access during emergencies, repairs, audits, or adverse weather conditions. Any temporary restriction of access for these reasons does not amount to a breach of contract where we have acted reasonably.

You are responsible for ensuring that your goods are properly packed, labelled, and protected from damage, deterioration, moisture, vermin, and temperature-sensitive issues. We do not provide specialist packing, handling, or preservation services unless expressly agreed in writing. Items stored in unsuitable packaging or in breach of these terms may be refused, removed, or disposed of where necessary to protect the facility or other users.

Our liability is limited to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. Subject to that, we are not responsible for loss or damage arising from events outside our reasonable control, including theft, fire, flood, storms, power failure, civil disorder, or acts of third parties, unless caused by our proven negligence.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of profit, loss of business, loss of goodwill, or loss of opportunity. We are also not liable for damage to items that are fragile, perishable, inherently defective, improperly packaged, or unsuitable for storage unless we have expressly accepted responsibility in writing. You should ensure that your own insurance covers the full replacement value of your goods.

Any claim for loss or damage must be notified to us promptly and in any event within a reasonable time after the event or discovery of the issue. You must provide evidence of ownership, value, and the circumstances of the loss or damage. Our maximum liability, if any, will be limited to the amount required by law or, where permitted, to the lesser of the proven loss and any applicable contractual cap stated in your agreement.

These terms include important waste regulations and environmental rules. You must not deposit, abandon, or leave in the unit any waste, rubbish, prohibited material, or items intended for disposal unless we have agreed in writing and all legal requirements are met. The storage service is not a waste collection or waste treatment service unless specifically stated. Any waste left on site may be handled, removed, or disposed of at your cost where permitted by law.

You must comply with all applicable UK laws relating to waste, environmental protection, and the storage or transport of materials. This includes not storing hazardous waste, contaminated materials, chemicals, oils, asbestos, batteries, biohazards, or any substance requiring special licences or handling unless we have clearly consented in writing and the law allows it. You are solely responsible for ensuring that any goods you store are lawful to possess, transport, and keep in storage.

Prohibited goods include, without limitation, illegal drugs, stolen property, firearms or ammunition, explosives, flammable substances, live animals, foodstuffs likely to attract pests, and anything that may endanger people or property. If we reasonably suspect a breach, we may inspect the unit, seize access devices where lawful, notify the appropriate authorities, and remove or dispose of the items as necessary. Any costs incurred by us may be charged to you.

You must keep the unit locked and secure at all times, unless access is being arranged by us for lawful or operational reasons. If a lock, key, code, or access device is issued to you, it remains your responsibility to safeguard it. You must not share access details with unauthorised persons. We are not liable for loss arising from your failure to maintain adequate security.

You must not use the unit for business activities that require planning permission, licensing, manufacturing, or customer access unless we have agreed otherwise. You must not alter, sublet, or assign your storage rights without our written consent. You may not use the unit as a place of residence, correspondence address, or for any purpose inconsistent with ordinary storage use. The storage area must be left clean and in good condition when vacated.

We may inspect the unit, with or without notice where permitted by law, if we believe there is a safety issue, a breach of these terms, a risk to the facility, or a need to carry out maintenance, compliance checks, pest control, or emergency work. Where possible, we will seek to contact you before entering, but this may not always be practicable.

Any personal data we collect in connection with your booking will be used for administration, security, compliance, payment processing, and service delivery in accordance with applicable data protection law and our privacy practices. We will only keep data for as long as necessary for the purposes for which it was collected or as required by law. You are responsible for ensuring that any third-party personal data you place in storage is handled lawfully.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Failure by us to enforce any right or provision will not operate as a waiver of that right or provision. Any variation to these terms must be made in writing and authorised by us.

The contract between you and Surrey Storage is governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with these terms or the storage service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. These terms are drafted to be interpreted in accordance with UK legal standards and ordinary principles of contract law.