Storage Surrey Terms and Conditions for Services
These Terms and Conditions set out the basis on which Storage Surrey provides storage, removals and related services in the United Kingdom. By making a booking, using our storage facilities, arranging a removal or requesting any associated services, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not use our services. We recommend that you read this document carefully before placing any booking with us.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Storage Surrey means the business trading under the name Storage Surrey providing storage, removals and related services.
Client means any individual, partnership, company or organisation who requests or uses our services.
Services means any storage, removals, packing, loading, unloading, handling, transportation, associated services or any other services we agree in writing to provide.
Goods means any items, property or belongings handled, transported or stored by us on behalf of the Client.
Contract means the agreement between Storage Surrey and the Client incorporating these Terms and Conditions and any written quotation, order confirmation or schedule.
Scope of Services
Storage Surrey provides domestic and commercial storage solutions together with related removal, collection and delivery services. Our services may include but are not limited to the following:
Short term and long term storage of household or business items.
Collection of goods from residential or commercial premises.
Delivery of goods to a new address or back to the Client.
Packing and unpacking of goods where requested and agreed.
Provision of packing materials and storage containers where requested.
The precise scope of the services will be set out in our written quotation and or booking confirmation. Any additional work requested by the Client and accepted by Storage Surrey will be subject to these Terms and Conditions and may incur additional charges.
Booking Process
A booking is made when the Client accepts a written quotation provided by Storage Surrey or when Storage Surrey confirms in writing that a booking request has been accepted. Acceptance may be by email, electronic form or written confirmation.
All quotations are given based on the information provided by the Client at the time of enquiry. The Client must ensure that all information supplied to Storage Surrey is complete and accurate, including but not limited to:
The collection and delivery addresses.
Access details at both addresses, including parking, stairs, lifts and any restrictions.
The nature, quantity and approximate weight or volume of the goods.
Any special handling requirements or fragile items.
Any items of unusual value or size.
If the information provided proves to be incomplete or inaccurate, Storage Surrey reserves the right to amend the quotation, adjust the charges or refuse to perform all or part of the services.
A booking is not guaranteed until it has been confirmed in writing by Storage Surrey. We reserve the right to decline any booking request at our absolute discretion.
Estimates and Quotations
Unless otherwise stated in writing, all quotations:
Are based on the information supplied by the Client.
Are exclusive of any additional charges such as congestion charges, tolls, parking charges or local authority permits.
Are valid for a limited period from the date of issue as stated in the quotation.
Do not include insurance beyond the standard liability set out in these Terms and Conditions.
If the work required changes after a quotation is accepted or on the day of service, Storage Surrey may charge a reasonable additional amount to cover extra time, labour, materials, travel or storage required.
Client Responsibilities
The Client agrees to:
Provide accurate and complete information when requesting a quotation or making a booking.
Ensure suitable access and parking are available at all relevant addresses and to obtain any necessary permissions or permits.
Ensure that all goods are properly packed and prepared for removal or storage unless packing services have been specifically agreed.
Be present or represented at the collection and delivery addresses to provide access, instructions and to inspect the goods.
Declare in writing any goods of high value or requiring special handling prior to the service date.
Comply with all applicable laws, regulations and restrictions relating to the goods and their storage or transport.
Prohibited and Restricted Items
The Client must not submit for storage or removal any goods that are:
Illegal, stolen or obtained unlawfully.
Hazardous, explosive, flammable or dangerous, including but not limited to gas bottles, paint, solvents, chemicals, firearms and ammunition.
Perishable, including food, plants or any items that may attract pests or deteriorate.
Livestock, animals or any living organisms.
Waste, including household waste, construction waste or items intended for disposal that do not meet applicable regulations.
Any items listed above may be refused, removed, destroyed or otherwise dealt with by Storage Surrey at the Client's risk and expense. The Client will be responsible for any costs, claims or damages arising from a breach of this clause.
Payments and Charges
All charges for services will be set out in our quotation or booking confirmation. Unless otherwise agreed in writing:
Payment for removals services is due no later than the date of the service, and may be required in full in advance.
Payment for storage services is due in advance for each storage period, which may be charged weekly or monthly.
We may require a deposit or prepayment to secure a booking or storage unit. Any such requirement will be specified in the quotation or booking confirmation.
Payment must be made using an accepted payment method as specified by Storage Surrey. We reserve the right to refuse to provide or continue services if full payment has not been received when due.
If any payment is overdue, Storage Surrey may:
Charge interest on the overdue amount at a reasonable rate from the due date until payment is received in full.
Refuse to release goods from storage until all outstanding amounts are paid.
Terminate the Contract and exercise any rights available to us in respect of unpaid charges, including sale or disposal of goods as set out in these Terms and Conditions.
Cancellations and Changes
If the Client wishes to cancel or change a booking, the Client must inform Storage Surrey in writing as soon as reasonably practicable. The following cancellation terms will normally apply unless otherwise stated in our quotation or confirmation:
Where at least seven days written notice is given before the scheduled service date, no cancellation fee will usually be charged, other than non refundable deposits or costs already incurred on the Client's behalf.
Where less than seven days but more than 48 hours written notice is given, Storage Surrey may charge a cancellation fee of up to fifty percent of the quoted charges.
Where less than 48 hours written notice is given, Storage Surrey may charge up to one hundred percent of the quoted charges.
For ongoing storage services, the Client must provide the notice period specified in the storage agreement to terminate the storage arrangement. Storage charges will continue to accrue until the goods are collected and the unit is vacated in accordance with our instructions.
Storage Surrey may cancel or postpone a booking where it is not reasonably practicable to perform the services due to circumstances beyond our reasonable control, including but not limited to severe weather conditions, transport disruption, industrial disputes, accidents, or safety concerns. In such cases we will seek to agree an alternative date with the Client, and our liability will be limited to any amounts already paid for services not provided.
Access to Stored Goods
Access to stored goods will be provided in accordance with the storage agreement and may be subject to reasonable notice, identification checks and access hours. Storage Surrey reserves the right to charge a fee for additional access, handling or retrieval requests not included in the original agreement.
The Client must not share access codes or keys with unauthorised third parties and is responsible for any loss or damage arising from misuse of access credentials provided to the Client or their representatives.
Waste and Environmental Regulations
Storage Surrey operates in compliance with relevant waste management and environmental regulations. The Client must not use our services for the unlawful disposal of waste or for any purpose contrary to environmental law.
The Client is responsible for ensuring that any items intended for disposal are lawful to dispose of and are correctly identified as waste. Where Storage Surrey agrees to remove items for disposal, such agreement will be set out separately and may be subject to additional charges, licensing requirements and third party waste transfer conditions.
Storage Surrey reserves the right to refuse to remove or store any items that appear to be waste, contaminated, unsafe, or otherwise unsuitable. Any additional costs we incur in complying with waste, recycling or environmental regulations due to the nature or condition of the goods will be recoverable from the Client.
Liability and Insurance
Storage Surrey will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.
Unless otherwise agreed in writing, Storage Surrey's liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable sum per item or per consignment, subject to an overall cap per Contract. Details of these limits will be provided to the Client on request and or set out in the quotation or storage agreement.
We strongly recommend that the Client arranges appropriate insurance for the full replacement value of the goods. Any insurance arranged by or through Storage Surrey will be subject to the insurer's terms and conditions, exclusions and limits.
Storage Surrey will not be liable for:
Loss of or damage to goods that arises from the Client's failure to pack or prepare items properly where packing services are not provided by us.
Loss of or damage to goods of a fragile nature, including but not limited to glass, china, artwork, antiques or electronics, unless we have specifically agreed to handle such items with additional protections.
Loss of or damage to prohibited items or any goods packed or stored in contravention of these Terms and Conditions.
Loss of profits, loss of business, loss of data, loss of use, or any indirect or consequential losses.
Normal wear and tear, gradual deterioration, atmospheric or climatic conditions, vermin, insects or inherent defects in the goods.
Any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, industrial disputes, or government action.
Nothing in these Terms and Conditions shall limit or exclude Storage Surrey's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded under applicable law.
Claims and Time Limits
If the Client wishes to make a claim for loss of or damage to goods or for any other issue arising from our services, the Client must:
Notify Storage Surrey in writing as soon as reasonably possible and in any event within seven days of delivery of the goods or the date on which the Client first became aware of the issue.
Provide reasonable evidence of the loss or damage, including item descriptions, photographs and any relevant documentation.
Allow Storage Surrey a reasonable opportunity to inspect any alleged damage and to investigate the circumstances.
Failure to comply with these requirements may affect our ability to investigate the claim and may result in a reduction or rejection of any compensation, to the extent permitted by law.
Right of Lien and Sale of Goods
Storage Surrey has a right of lien over any goods in our possession for all unpaid charges due from the Client under any Contract. If any amounts remain unpaid for more than a reasonable period after becoming due, Storage Surrey may:
Refuse to release the goods until all outstanding amounts and reasonable costs have been paid.
After giving reasonable notice to the Client, sell or otherwise dispose of some or all of the goods and apply the proceeds towards the outstanding amounts and the costs of sale or disposal.
Any balance remaining after settlement of all sums due will be held for the Client. If the proceeds of sale are insufficient to clear the outstanding amounts and costs, the Client will remain liable for the shortfall.
Data Protection
Storage Surrey will collect and process personal data relating to the Client and any relevant contacts in order to provide the services, administer the Contract and comply with legal obligations. We will handle personal data in accordance with applicable data protection laws.
By using our services, the Client confirms that they have the authority to provide any personal data supplied to Storage Surrey and that they consent, or have obtained consent where required, to its use for the purposes of providing the services and managing our relationship.
Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between Storage Surrey and the Client, shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the services provided by Storage Surrey shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that Storage Surrey may take proceedings in any other jurisdiction where the Client is domiciled or where assets relevant to the dispute are located.
General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Surrey in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further or other exercise of it.
The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of Storage Surrey. Storage Surrey may assign or subcontract any of its rights or obligations where reasonably necessary to provide the services, provided that this does not materially reduce the level of service to the Client.
These Terms and Conditions, together with any applicable quotation, booking confirmation or storage agreement, constitute the entire agreement between Storage Surrey and the Client in relation to the services and supersede any prior agreements, understandings or representations.
Storage Surrey reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings and renewals of storage agreements from the date of publication or notification to the Client.
